Privacy Policy

Effective Date: October 2025

Thank you for visiting Errakaaram ("Website" or "Site"). Errakaaram owns the Website. Errakaaram is licensed to use and operate the Website for the purpose of selling our products to the customers who transact using the Website.

For the purpose of this Privacy Policy, "You" or "User" means any natural or legal person who has agreed to access and use the Website by providing Personally Identifiable Information or any other information during registration on the Website.

This Privacy Policy sets out how we use and protect any information you provide when using the Website. Our Privacy Policy complies with the relevant regulatory requirements and reflects the specific needs in relation to the collection and use of sensitive personal information.

We are committed to ensuring that your privacy is always protected. Should we ask you to provide certain information that identifies you, rest assured that it will only be used in accordance with this Privacy Policy.

We value the trust you place in us, and as such, we adhere to the highest standards for secure transactions and customer information privacy. Please review this Privacy Policy to understand our practices regarding information collection and dissemination.

Our Privacy Policy is subject to change at any time without notice. We recommend that you review it periodically. By using the Website, you consent to the collection and use of your information in accordance with this Privacy Policy.

A. Information We Collect

We collect both Personally Identifiable Information and non-personal information from you when you use our Website. This includes:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment gateways)
• Google account information (if you sign in with Google OAuth) including name, email, and profile picture
• Order history and preferences
• Cookies and usage data for improving our services
• IP address and browser user agent for security and fraud prevention

B. How We Use Your Information

Your information is used for:

• Processing and fulfilling your orders
• Communicating with you about your orders and our products
• Improving our Website and services
• Securing transactions and preventing fraud
• Personalizing your experience
• Sending promotional emails (you can opt-out anytime)
• Recording legal document acceptance for compliance purposes

We restrict access to your information to authorized personnel only and never sell your personal data to third parties.

C. Google OAuth and Third-Party Authentication

When you sign in using Google OAuth, we receive your name, email address, and profile picture from Google. This information is used solely for authentication and account management purposes. We do not share this information with any third parties beyond what is necessary to provide our services.

D. Data Storage and Security

Your data is stored securely on servers located in India and AWS (Amazon Web Services) Mumbai region. We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure password hashing using bcrypt
• JWT-based authentication with token expiration
• Regular security audits and monitoring
• Restricted access to sensitive data

E. India Data Protection Compliance

ERRAKAARAM™ complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We ensure that:

• Sensitive personal data is collected only with your consent
• Data is used only for the purposes disclosed at the time of collection
• Reasonable security practices are implemented to protect your data
• You have the right to review and correct your personal information

F. Controlling Your Information

You have the option to restrict the collection or use of your Personally Identifiable Information by selecting the appropriate options provided on our Website. Should you wish to update or correct your personal information, please contact us at contact@errakaaram.com.

G. Cookies

We use cookies to store your preferences and to personalize your experience on our Website. Cookies help us analyze web traffic and tailor our content to your interests. You have the option to accept or decline cookies through your browser settings. Note that declining cookies may limit some functionality of the Website. See our Cookie Policy for more details.

H. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these linked sites. We encourage you to review the privacy policies of these third parties.

I. Your Consent

By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy. Your continued use of the Website will be considered acceptance of any changes made to this Policy.

J. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

K. Contacting Us

If you have any questions regarding this Privacy Policy, please contact us at contact@errakaaram.com or call us at +91 9108330633.